Return & Refund Policy

Thank you for choosing Solution for Brands for your web design, branding systems, and design services. We strive to provide exceptional solutions tailored to your needs. This Return & Refund Policy outlines important information regarding returns and refunds for our services. Please read this policy carefully before making a purchase.

Service Satisfaction Guarantee:

At Solution for Brands, we are committed to delivering high-quality services that meet and exceed your expectations. We work closely with our clients to ensure their satisfaction with the final deliverables. If you are not completely satisfied with the results of our web design, branding systems, or design services, please contact our customer support team within 14 days of the project completion date. We will make every effort to address your concerns and find a satisfactory resolution.

Returns:

As the services we offer are primarily intangible and involve creative work, returns in the traditional sense may not apply. However, we are committed to ensuring your satisfaction. If you are unsatisfied with any aspect of our services, please contact us to discuss your concerns. Our team will carefully assess the situation and work with you to find an appropriate solution.

Refunds:

1. Web Design, Branding Systems, and Design Services: Due to the nature of our services, refunds for completed web design, branding systems, and design projects may be evaluated on a case-by-case basis. If you believe that a refund is necessary, please contact our customer support team to discuss your situation. We will review the circumstances and determine the best course of action.

2. Partially Completed or Incomplete Projects: In the event that a project is partially completed or remains incomplete, and you choose not to proceed further, a refund may be considered. The amount of the refund will be determined based on the work completed up to that point and any expenses incurred by Solution for Brands.

3. Business Cards and Print Collateral: Refunds for physical products, such as business cards and print collateral, will be evaluated on a case-by-case basis. If there is an issue with the quality or accuracy of the printed materials, please contact our customer support team with supporting documentation (e.g., photographs) within 14 days of receipt. We will assess the situation and work towards a satisfactory resolution, which may include a refund or a reprint of the affected items.

Refund Process:

To request a refund, please contact our customer support team by email or phone. Provide detailed information regarding your concerns and any relevant supporting documentation. Our team will review your request and respond to you within a reasonable timeframe.

Please note that refunds, if approved, will be issued using the same payment method used for the original purchase. The timing of the refund may vary depending on the payment processor and your financial institution.

Non-Refundable Services:

Certain services may be non-refundable due to their nature, such as consultations, customizations, or services explicitly specified as non-refundable during the ordering process. These cases will be communicated clearly before the purchase is made, and the non-refundable terms will be agreed upon by both parties.

If you have any questions or concerns regarding our Return & Refund Policy or need further assistance, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our services.